:root{--bg:#0f1012;--panel:#17191d;--panel2:#1e2127;--line:#2a2e36;--text:#e8e9ec;--dim:#8b919c;--brand:#ffce0d;--danger:#e74c3c;--ok:#2ecc71;--blue:#3b82f6}
*{box-sizing:border-box}html,body{margin:0;background:var(--bg);color:var(--text);font-family:Roboto,system-ui,sans-serif;font-size:14px}
a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}
h1,h2,h3{font-family:'Big Shoulders Display',sans-serif;letter-spacing:.02em;margin:0}
h1{font-size:30px;font-weight:800}h3{font-size:18px;font-weight:800;text-transform:uppercase;color:var(--brand);margin-bottom:10px}h3 small{color:var(--dim);font-family:Roboto;font-weight:400;text-transform:none;font-size:12px;margin-left:6px}
body.dash{display:grid;grid-template-columns:220px 1fr;min-height:100vh}
.sidebar{background:var(--panel);border-right:1px solid var(--line);padding:18px 14px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.brand{display:flex;flex-direction:column;font-family:'Big Shoulders Display';font-weight:800;line-height:1;margin-bottom:22px;color:var(--text)}.brand span{font-size:26px;color:var(--brand)}.brand small{font-size:13px;letter-spacing:.3em;color:var(--dim)}
.sidebar nav{display:flex;flex-direction:column;gap:2px;flex:1}.sidebar nav a{color:var(--text);padding:9px 10px;border-radius:8px;display:flex;gap:10px;align-items:center}.sidebar nav a:hover{background:var(--panel2);text-decoration:none}.sidebar nav a.active{background:var(--brand);color:#111;font-weight:500}
.me{display:flex;align-items:center;gap:10px;border-top:1px solid var(--line);padding-top:12px}.me img{width:34px;height:34px;border-radius:50%}.me div{flex:1;display:flex;flex-direction:column}.me small{color:var(--dim)}
.content{padding:22px 28px;min-width:0}
.topbar{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:16px}.topbar .count{color:var(--dim);font-size:18px;font-family:Roboto}.topbar .back{color:var(--dim);font-size:12px;display:inline-block;margin-bottom:6px}
.meta{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-top:6px}.dim{color:var(--dim);font-size:12px}
.bot-status{padding:6px 10px;border-radius:999px;font-size:12px;border:1px solid var(--line)}.bot-status.on{color:var(--ok)}.bot-status.off{color:var(--danger)}
.views{display:flex;gap:4px;margin-bottom:12px;flex-wrap:wrap}.views a{padding:7px 12px;border-radius:8px;color:var(--text);border:1px solid var(--line);background:var(--panel)}.views a.active{background:var(--brand);color:#111;border-color:var(--brand)}.views a span{opacity:.7;margin-left:4px;font-size:12px}
.filters{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:10px}
input,select,textarea{background:var(--panel2);color:var(--text);border:1px solid var(--line);border-radius:8px;padding:8px 10px;font:inherit}input[type=search]{min-width:260px}textarea{width:100%;resize:vertical}select[multiple]{min-width:140px}
.btn{background:var(--panel2);border:1px solid var(--line);color:var(--text);padding:8px 14px;border-radius:8px;cursor:pointer;font:inherit;display:inline-flex;gap:8px;align-items:center}.btn:hover{border-color:var(--brand)}.btn.primary{background:var(--brand);color:#111;border-color:var(--brand);font-weight:500}.btn.danger{background:var(--danger);border-color:var(--danger);color:#fff}.btn.ghost{background:transparent}.btn.danger.ghost{color:var(--danger)}.btn:disabled{opacity:.5;cursor:default}
.icon{background:none;border:0;color:var(--dim);cursor:pointer;padding:4px 6px;font-size:13px}.icon:hover{color:var(--brand)}.icon.danger:hover{color:var(--danger)}
table.tickets{width:100%;border-collapse:collapse;background:var(--panel);border:1px solid var(--line);border-radius:10px;overflow:hidden}table.tickets th{text-align:left;font-weight:500;color:var(--dim);font-size:12px;padding:10px;border-bottom:1px solid var(--line)}table.tickets td{padding:10px;border-bottom:1px solid var(--line);vertical-align:middle}table.tickets tr:hover td{background:var(--panel2)}tr.unread td.title a{font-weight:500}td.num{color:var(--dim);text-align:right;white-space:nowrap}td.title a{color:var(--text)}td.player,td.assignee{white-space:nowrap}td.player img,td.assignee img,.avatar{width:22px;height:22px;border-radius:50%;vertical-align:middle;margin-right:4px}
.tags{display:flex;gap:4px;flex-wrap:wrap;margin-top:3px}.tag{--c:var(--brand);background:color-mix(in srgb,var(--c) 18%,transparent);color:var(--c);border:1px solid color-mix(in srgb,var(--c) 50%,transparent);padding:1px 7px;border-radius:999px;font-size:11px}.tag.jira{--c:#0052cc}.tag.muted{--c:#8b919c}.tags.big .tag{font-size:13px;padding:4px 10px}.tagform{display:inline-flex;align-items:center;gap:2px;margin:0}
.pill{background:var(--panel2);border:1px solid var(--line);padding:2px 8px;border-radius:999px;font-size:11px}.pill.warn{color:var(--brand);border-color:var(--brand)}
.status,.prio,.type{padding:2px 8px;border-radius:6px;font-size:11px;text-transform:uppercase;letter-spacing:.03em;white-space:nowrap}
.status{background:#2a2e36}.status.new{background:#3b82f6;color:#fff}.status.awaiting_staff{background:var(--brand);color:#111}.status.awaiting_player{background:#6b7280;color:#fff}.status.triaging{background:#8b5cf6;color:#fff}.status.escalated{background:#0052cc;color:#fff}.status.resolved{background:#2ecc71;color:#111}.status.closed{background:#374151;color:#cbd5e1}.status.spam,.status.duplicate{background:#7f1d1d;color:#fecaca}
.prio{border:1px solid var(--line)}.prio.high{color:#f59e0b;border-color:#f59e0b}.prio.urgent{color:#fff;background:var(--danger);border-color:var(--danger)}.prio.low{color:var(--dim)}
.type{background:var(--panel2);color:var(--dim)}.type.in_game{color:#f87171}.type.player_report{color:#fbbf24}.type.discord_issue{color:#60a5fa}.type.ban_appeal{color:#a78bfa}
.bulkbar{display:none;gap:8px;align-items:center;background:var(--panel2);border:1px solid var(--brand);border-radius:10px;padding:8px 12px;margin-bottom:10px}.bulkbar.show{display:flex}.bulkbar .sep{flex:1}
.pager{display:flex;gap:4px;margin-top:12px}.pager a{padding:6px 10px;border:1px solid var(--line);border-radius:6px;color:var(--text)}.pager a.active{background:var(--brand);color:#111}
.empty{text-align:center;color:var(--dim);padding:40px}.empty.small{padding:16px}.empty h1{font-size:60px;color:var(--brand)}
dialog{background:var(--panel);color:var(--text);border:1px solid var(--line);border-radius:12px;padding:20px;width:min(520px,92vw)}dialog::backdrop{background:rgba(0,0,0,.6)}dialog label{display:block;margin:10px 0 4px}dialog .actions{display:flex;justify-content:flex-end;gap:8px;margin-top:14px}
label.check{display:inline-flex;align-items:center;gap:6px;cursor:pointer}
#toast{position:fixed;bottom:20px;right:20px;background:var(--panel2);border:1px solid var(--line);padding:10px 16px;border-radius:8px;opacity:0;transition:.2s;pointer-events:none}#toast.show{opacity:1}#toast.ok{border-color:var(--ok)}#toast.err{border-color:var(--danger)}
/* ticket */
.ticket-head h1{display:flex;align-items:center;gap:8px;font-size:24px}.head-actions{display:flex;gap:6px;flex-wrap:wrap}
.ticket-layout{display:grid;grid-template-columns:1fr 320px;gap:16px;align-items:start}
.card{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:14px;margin-bottom:12px}.card label{display:block;margin-bottom:8px;font-size:12px;color:var(--dim)}.card label select,.card label input{width:100%;margin-top:3px}.card .btn{width:100%;justify-content:center}
.form-card{background:var(--panel);border:1px solid var(--line);border-left:3px solid var(--brand);border-radius:10px;padding:14px;margin-bottom:12px}.form-card dl{display:grid;grid-template-columns:160px 1fr;gap:6px 12px;margin:0}.form-card dt{color:var(--dim);font-size:12px}.form-card dd{margin:0;white-space:pre-wrap}
.messages{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}.msg{display:flex;gap:10px}.msg img{width:36px;height:36px;border-radius:50%;flex:none}.bubble{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:10px 12px;max-width:85%}.msg.staff .bubble,.msg.site .bubble{border-color:color-mix(in srgb,var(--brand) 50%,var(--line));background:#1f1c10}.msg.bot .bubble{border-style:dashed;color:#b9bec7}.who{font-size:12px;color:var(--dim);margin-bottom:4px}.who b{color:var(--text)}.who .kind{background:var(--panel2);padding:0 5px;border-radius:4px;font-size:10px;text-transform:uppercase}.bubble p{margin:0;white-space:pre-wrap;word-break:break-word}
.atts{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}.atts img{max-height:180px;max-width:260px;border-radius:6px;border:1px solid var(--line)}.atts .file{background:var(--panel2);padding:4px 8px;border-radius:6px;font-size:12px}
.reply{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:12px;margin-bottom:12px}.reply-tools{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px;gap:8px;flex-wrap:wrap}.reply-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}
.notes{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:12px}.note{display:flex;gap:8px;margin-bottom:8px}.note img{width:24px;height:24px;border-radius:50%}.note p{margin:2px 0 0;white-space:pre-wrap}.note time{color:var(--dim);font-size:11px;margin-left:6px}.notes form{display:flex;gap:8px;align-items:flex-start;margin-top:8px}.notes form .btn{white-space:nowrap}
.player.big{display:flex;gap:10px;align-items:center}.player.big img{width:44px;height:44px;border-radius:50%}.player.big div{display:flex;flex-direction:column}.player.big small{color:var(--dim)}
ul.mini{list-style:none;margin:6px 0;padding:0;font-size:12px}ul.mini li{padding:4px 0;border-bottom:1px solid var(--line)}
.tag-picker{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}.tag-picker input{display:none}.tag-picker input:checked+.tag{outline:2px solid var(--c)}
details summary{cursor:pointer;color:var(--dim);font-size:12px;margin-top:6px}
/* settings/stats */
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.span2{grid-column:span 2}.grid2 .card .btn{width:auto}
table.plain{width:100%;border-collapse:collapse}table.plain td,table.plain th{padding:7px 6px;border-bottom:1px solid var(--line);text-align:left}table.plain th{color:var(--dim);font-weight:500;font-size:12px}tr.muted{opacity:.45}.row-actions{text-align:right;white-space:nowrap}.row-actions form{display:inline}
form.inline{display:flex;gap:6px;align-items:center;margin-top:10px}form.inline.wrap{flex-wrap:wrap}form.inline textarea{flex:1;min-width:300px}
.macro{border-bottom:1px solid var(--line);padding:8px 0;display:grid;grid-template-columns:1fr auto;gap:4px}.macro p{grid-column:span 2;margin:0;color:var(--dim);white-space:pre-wrap;font-size:12px}.macro form{margin:0}
.kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:14px}.kpi{background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:14px}.kpi small{color:var(--dim)}.kpi b{display:block;font-family:'Big Shoulders Display';font-size:34px;color:var(--brand)}.kpi em{color:var(--dim);font-style:normal;font-size:12px}
.bars{display:flex;align-items:flex-end;gap:2px;height:140px}.bar{flex:1;display:flex;align-items:flex-end;gap:1px;height:100%}.bar i{flex:1;display:block;min-height:1px}.bar i.o{background:var(--brand)}.bar i.c{background:var(--ok)}.legend{display:flex;gap:14px;margin-top:6px;font-size:12px;color:var(--dim)}.legend span::before{content:'';display:inline-block;width:10px;height:10px;margin-right:4px;border-radius:2px}.legend .o::before{background:var(--brand)}.legend .c::before{background:var(--ok)}
/* login */
body.login-page{display:flex;align-items:center;justify-content:center;min-height:100vh}.login-card{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:36px;width:min(420px,92vw);text-align:center}.login-card .brand{align-items:center;margin-bottom:14px}.login-card p{color:var(--dim)}.login-card .alert{background:#3b1d1d;border:1px solid var(--danger);padding:10px;border-radius:8px;margin:12px 0}.btn.discord{background:#5865F2;border-color:#5865F2;color:#fff;justify-content:center;width:100%;padding:12px;font-size:15px}.login-card .back{display:block;margin-top:16px;color:var(--dim);font-size:12px}
@media(max-width:1000px){body.dash{grid-template-columns:1fr}.sidebar{position:static;height:auto}.ticket-layout,.grid2{grid-template-columns:1fr}.span2{grid-column:span 1}.kpis{grid-template-columns:repeat(2,1fr)}}

.summary{background:#1f1c10;border:1px solid color-mix(in srgb,var(--brand) 40%,var(--line));border-radius:10px;padding:10px 12px;margin-bottom:12px}.summary-line{margin-top:2px}
.dup-group .actions{display:flex;gap:12px;align-items:center;margin-top:8px}.alert{background:#3b1d1d;border:1px solid var(--danger);padding:10px;border-radius:8px;margin:8px 0}dialog #bulk-jira-opts label{display:block}
.tag.sla{--c:#ef4444}.tag.known{--c:#f59e0b}.tag.csat-up{--c:#2ecc71}.tag.csat-down{--c:#e74c3c}
.status.ki-investigating{background:#3b82f6;color:#fff}.status.ki-in_progress{background:var(--brand);color:#111}.status.ki-fixed_next_patch{background:#8b5cf6;color:#fff}.status.ki-fixed{background:#2ecc71;color:#111}
.ki-edit{display:flex;flex-direction:column;gap:6px}.ki-edit .inline{margin-top:0}.ki-head{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.card>form.ki-edit+form{position:absolute;top:12px;right:12px}.card{position:relative}
.rules{display:flex;flex-direction:column;gap:6px;margin-bottom:14px}.rule{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;background:var(--panel2);border:1px solid var(--line);border-radius:10px;padding:8px 12px}.rule.muted{opacity:.45}.rule-order{display:flex;flex-direction:column;align-items:center;line-height:1}.rule-order form{margin:0}.rule-order .icon{padding:0 6px;font-size:10px}.rule-text{display:flex;flex-wrap:wrap;gap:6px;align-items:center;line-height:1.8}.rw{color:var(--dim)}.rv{color:var(--text)}.rv.strong{font-weight:500;color:var(--brand)}
.rule-builder{background:var(--panel2);border:1px dashed var(--line);border-radius:10px;padding:12px}.rb-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:8px}.rb-row .tag-picker{margin:0}
/* chat layout: player left, staff right, bot center */
.chat .msg{display:flex;gap:10px;max-width:78%}.chat .msg.left{align-self:flex-start}.chat .msg.right{align-self:flex-end;flex-direction:row-reverse}.chat .msg.center{align-self:center;max-width:70%}
.chat .msg.right .bubble{background:#2a2410;border-color:color-mix(in srgb,var(--brand) 55%,var(--line));border-bottom-right-radius:3px}.chat .msg.left .bubble{border-bottom-left-radius:3px}.chat .msg.center .bubble{border-style:dashed;color:#b9bec7;font-size:13px}
.chat .msg.right .who{text-align:right}.chat .bubble{max-width:100%}
.chat-legend{display:flex;gap:14px;justify-content:center;align-items:center;font-size:11px;color:var(--dim);margin-bottom:4px;flex-wrap:wrap}.chat-legend .l-staff{color:var(--brand)}.chat-legend .l-bot{border:1px dashed var(--line);padding:0 6px;border-radius:4px}
.pill.lang{text-transform:uppercase;font-size:10px;color:#60a5fa;border-color:#60a5fa}
details.orig{margin-top:6px;font-size:12px;color:var(--dim)}details.orig summary{cursor:pointer}details.orig p{color:var(--dim);margin:4px 0 0;white-space:pre-wrap}details.orig.inline{display:inline;margin-left:6px}details.orig.inline summary{display:inline}
.tr-preview{margin-top:6px;padding:8px 10px;background:#101a2a;border:1px solid #1e3a5f;border-radius:8px;font-size:13px;white-space:pre-wrap}
.tag.web{--c:#66c0f4}
/* discord markdown */
.md{white-space:normal;word-break:break-word;line-height:1.45}.md code{background:#0d0f12;border:1px solid var(--line);border-radius:4px;padding:1px 5px;font-size:12.5px}.md pre{background:#0d0f12;border:1px solid var(--line);border-radius:8px;padding:10px;overflow-x:auto;margin:6px 0}.md pre code{border:0;padding:0;background:none}.md blockquote{border-left:3px solid var(--line);margin:4px 0;padding:2px 10px;color:#b9bec7}.md ul{margin:4px 0;padding-left:20px}.md h4,.md h5,.md h6{margin:6px 0 2px;color:var(--text)}.md h4{font-size:17px}.md h5{font-size:15px}.md h6{font-size:14px}.md small{color:var(--dim)}.md a{word-break:break-all}.md .spoiler{background:#3a3c42;color:transparent;border-radius:3px;cursor:pointer}.md .spoiler:hover{color:inherit}.md u{text-decoration:underline}
.suggest-box{display:inline-flex;gap:6px;align-items:center;margin-left:8px}.suggest-box input{width:260px;font-size:12px;padding:6px 8px}
pre.log{background:#0d0f12;border:1px solid var(--line);border-radius:8px;padding:8px;font-size:11px;white-space:pre-wrap;word-break:break-all;max-height:220px;overflow:auto;margin:4px 0}
td.num.up{color:var(--danger)}td.num.down{color:var(--ok)}
.similar-box{background:#101a2a;border:1px solid #1e3a5f;border-radius:10px;padding:10px 12px;margin:8px 0 12px;font-size:13px}.similar-head{margin-bottom:6px}.similar-row{display:flex;justify-content:space-between;gap:10px;align-items:center;padding:6px 0;border-top:1px solid #1e3a5f}.similar-row.closed{opacity:.6}.similar-title{color:var(--text)}.similar-actions .btn{padding:4px 10px;font-size:12px}
.atts .file.removed{opacity:.55;text-decoration:line-through;cursor:default}